We are your company, tranquility and well being. Ample space for rest and leisure
Leisure and Rest Center Fonte Serrã
Leisure and Rest Center Fonte Serrã , located in Santarém, is defined by a wide space, very bright and quiet, where you find an innovative equipment that excels in the quality, comfort and well-being of its residents, a service of the highest quality that provides the elderly population.
You finds a service, which aims to provide an adequate and individualized response to the situation experienced and felt by the elderly, in a calm, comfortable and humanized environment.
We have a team of highly qualified professionals who provide all the comfort, friendship and joy, recreating a family atmosphere, in a wide space of rest and leisure.
You finds a service, which aims to provide an adequate and individualized response to the situation experienced and felt by the elderly, in a calm, comfortable and humanized environment.
We have a team of highly qualified professionals who provide all the comfort, friendship and joy, recreating a family atmosphere, in a wide space of rest and leisure.
Fonte Serrã's commitment to the implementation of Quality Management aims to improve its performance, thus increasing the confidence of our users and their families.
In August 2012, it saw its Quality Management system certified by NP EN ISO 9001: 2008 for the scope "All activities provided by the "Social Lar" response."
This recognition will be used as a guarantee to our users and family members of our commitment to continually improve ourselves so that we can meet their needs.
In August 2012, it saw its Quality Management system certified by NP EN ISO 9001: 2008 for the scope "All activities provided by the "Social Lar" response."
This recognition will be used as a guarantee to our users and family members of our commitment to continually improve ourselves so that we can meet their needs.
Our Commitment
Provide well-being, comfort and pleasant moments for those who need support, or just feel alone, fostering affection, caring and satisfying basic needs, always respecting the privacy of each one.
Privilege the residents family relations facilitating families and / or friends to come and make meals to the Center, as well as encouraging the exits with the relatives or friends without restrictions.
Preserve liveliness through playful, pedagogic and sporting activities...
We would like to help you move through the years without feeling that you are aging, staying physically and mentally well.
We would like to help you move through the years without feeling that you are aging, staying physically and mentally well.
The best, thinking about you!
Quality Policy
The growing development of the Portuguese population, coupled with the transformations that our society is undergoing, provokes a need for infrastructures where the elderly can live with the highest quality of life. In this sense, Fonte Serrã implemented a Quality Management System, in accordance with the following principles:
These principles are structured according to the reference norm NP EN ISO 9001: 2008 and the legislation applicable to the institution, being the Quality Policy supported in a formal system of communication, planning of actions and execution control that integrates the normal functioning of Fonte Serrã.
- Continuous improvement of internal organization;
- Increase the quality of the services it provides and makes available to its users;
- Provide its employees with the necessary skills to ensure a better service;
- To be attentive to the needs and expectations of its users in order to be able to satisfy them;
- Guarantee to the families of our users the provision of a quality service, increasing their confidence towards Fonte Serrã.
These principles are structured according to the reference norm NP EN ISO 9001: 2008 and the legislation applicable to the institution, being the Quality Policy supported in a formal system of communication, planning of actions and execution control that integrates the normal functioning of Fonte Serrã.
In case of litigation
"In case of litigation can appeal to the
National Center for Consumer Conflict Information and Arbitration (CNIACC), whose website is:
www.arbitragemdeconsumo.org
National Center for Consumer Conflict Information and Arbitration (CNIACC), whose website is:
www.arbitragemdeconsumo.org